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List of Articles Customer Open Access Article Abstract Page Full-Text 1 - The relation between organizational learning culture and customer satisfaction: The mediating role of job satisfaction مهدی حقیقی کفاش زهره دهدشتی شاهرخ حسن غریبی Open Access Article Abstract Page Full-Text 2 - Investigating the influential factors in the creation of brand equity in higher education (A study of Payame Noor University) میرزا حسن حسینی رومينا فرهادي نهاد Open Access Article Abstract Page Full-Text 3 - Identify factors affecting Internet Banking Service Quality Case Study: Mellat Bank customers maryam akhavan مجید باقری Open Access Article Abstract Page Full-Text 4 - The Impact of Customer’s Emotion upon Product Features with Kansei Engineering Approach gholamreza hashemzade khorasegani Mohammad Reza Bahrami Open Access Article Abstract Page Full-Text 5 - Modeling of the Factors affecting customer loyalty on internet brand using Fuzzy DEMATEL technique Mobin Net company شادی پارسایی منش Ali Bonyadi Naeini Open Access Article Abstract Page Full-Text 6 - The effect of service brand dimensions on brand loyalty with the mediating role of customer satisfaction and brand attitude: A case study of Keshavarzi Bank branches in Torbat-e Heydarieh وجیهه هوشیار Mohammad rostampour Open Access Article Abstract Page Full-Text 7 - Using Meta-Synthesis Method to Proposing a Comprehensive Model of Effective Factors in Persuasive Advertising sahar mashhadi Tahmours Hasangholi Pouryasouri Soheila Bourghani Farahani abdolhossein karam pour Open Access Article Abstract Page Full-Text 8 - Provide a Model for Customer Advocacy (Detergents Customers in Tehran mirza hasan hosseini Mohammad MahmoodiMeymand علی اکبر جوکار Farzane sadat hosseiny Open Access Article Abstract Page Full-Text 9 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 10 - Explaining a model for sacrifice based on customer experience in the hotel industry (four and five stars in Shiraz) jahanbakhsh rahimi baghmalek seyed abolghasem mira Mohammad Haghighi Open Access Article Abstract Page Full-Text 11 - Math Modeling Customer Satisfaction with Dynamic Planning Approach (Case Study: Saipa Automobile Companies, Iran Khodro and Pars Khodro( kamran jalilian kameleh nasiri Open Access Article Abstract Page Full-Text 12 - Investigating the behavior of bank customers after the merger of branches with the development of a cluster analysis model; Case Study: Mellat Bank رضا قسمتی Open Access Article Abstract Page Full-Text 13 - Assessing the impact of passion on social media on intention of revisit tourists with a mediating role of customer interaction with customer (Case study: Tourists of Isfahan city) Yazdan Shirmohammadi Ramadan Gholami Awati Maryam Mohammadi Moghaddam Open Access Article Abstract Page Full-Text 14 - The effect of services provided by employees on customers' behavioral goals with the mediating role of their satisfaction (Case study: Razi Insurance customers) hamid reza masoudi Open Access Article Abstract Page Full-Text 15 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province seyedhamid Ghoreishi seyedalireza ebrahimi Open Access Article Abstract Page Full-Text 16 - Investigating the Factors Affecting the Performance Evaluation of Social Security Brokers in Isfahan Province seyedalireza ebrahimi seyedhamid Ghoreishi 20.1001.1.22286047.1400.20.67.12.4 Open Access Article Abstract Page Full-Text 17 - Modeling of Electronic Word of Mouth Marketing Based on text mining User comments, A new approach On social commerce Elham Ramezani Ali Rajabzadeh Ghatary Vahid Baradaran Maryam Shoar 20.1001.1.22286047.1400.20.68.1.5 Open Access Article Abstract Page Full-Text 18 - Designing an evaluation model of the effective factors on customers’ satisfaction with a system dynamics approach in the ceramic tile industry of Yazd province amir ehsan Ishaqiyeh Firouzabadi Open Access Article Abstract Page Full-Text 19 - Investigating the effect of Servicescape on Customer Dysfunction Behaviors respect to the Moderating Role of Customer Vulnerability Alireza Rajabipoor Roghaye Quchani Maryam Ahmadi Zahrani 20.1001.1.22286047.1401.21.73.1.2 Open Access Article Abstract Page Full-Text 20 - Investigating the effect of salespeople’s personal interaction on customers word- of - mouth with mediating role affective customer experience and moderating role of customer ethnocentrism and foreign product affinity (Case study of: customers of Janbo chain stores in Tabriz) Ramin Bashirkhodaparasti Nasrin Nemati 20.1001.1.22286047.1401.21.73.2.3 Open Access Article Abstract Page Full-Text 21 - Designing a dynamic model of brand equity with a focus on fake news and customer knowledge at Coca-Cola Davood ariannejad Alireza Pouya Hadi Bastam Ali Hosseinzadeh Open Access Article Abstract Page Full-Text 22 - Investigating the effect of employees' perceptions of corporate social responsibilities on organizational pride and customer service commitment elahe Maneshdavi seyed mehdi mirmehdi فتانه یاراحمدی Open Access Article Abstract Page Full-Text 23 - Evaluating the Effect of Sustainable Marketing with Customer Equity Approach on Consumer behavior and Organizational Performance (Case Study: Detergent Manufacturer Companies of Iran) َAbolfazl Dehghani firoozabadi Alireza Asadzadeh firoozabadi vajiheh andalib ardakani
